- Brother Ansgar?

- Yes!

- Right, OK.

- Oh hi there!

- Well, what's the matter?

- It's this! Have a seat? Haven't been able to do a single thing the
whole morning!

- Well, I'm sorry it takes time. We're moving to a whole new system
and everybody wants help at the same time, you know... So you can't get
in, right?

- No, it just lies there!

- Have you tried opening it?

- Opening it?! Had it been that simple, I would hardly have called
helpdesk, would I?

- No, that's true...

- Right! You'll take it to your shop, won't you?

- No, should be fixed right away! You just do... like this... So! And then
we're on!

- Well, this far I got too!

- OK?

- But then I stopped, concerned that the text might get lost, so I dared
not go on.

- Yes, OK, but you see, inside here are maybe several hundreds of
"pages" of stored text. So, to get further, you grab a leaf... like
this... and then you... "turn over" to the next page... and then the
text "continues" over there!

- I "turn over", right?

- You turn over, correct!

- But... but... if I want to go back??

- Well you just turn over back, like this... and then you're back to the
text you had before... nothing harmful.

- OK, so it ends there.. and then... IT GOES ON HERE!!! OK, but if I
want to finish for the day, then what do I do?

- Then you just close the cover... like this... That's it! Now everything
stays stored inside.

- Sure I run no risk of losing any text there?

- No, everything is stored there unless you, like, put fire to it, a
little far out maybe...

- OK, but you see, like... when you're accustomed to scrolls... it
takes a wee bit time to convert to "turning over" leaves in a "book".
But... Nice of you!

- No problem!

- OK, just one more thing before you leave! Once again... I open... like
this... and then - what did you call it?

- Turn over!

- Turn over! Forward... and back!

- Yes! And then it lies there!

-  Lies there... And when I'm finished, I just... close it!?

- Right!

- Neat! Great!

- Bless you, Brother!

- But hey, wait!! Beyond belief! Now it's like that again! I can't open it!
Can't open!

- You have the wrong end! You have to open it from the other end!

- So that isn't equal then?!

- No, you must open it from this end... like this! There you are!

- Oh now I see!

- Have you read the manual, by any chance?

- The manual??

- There should be a manual enclosed, for the user's guidance... this must
be it! There you can read it all!

- Oh yes, that one. But here you have the same problem! Can't open!

- THAT... we should have thought about, maybe..............